Contact Info:

Edgemire Guitars
Address: SBGV, Unit 4133 Quirino Highway
Quezon City, Philippines 1124
Mobile & Text: 0915-6914925
Email: edgemire@fastermail.com
Email Customer Service: eg_support@edgemire.com
Skype: edgemire

MusicSound
Tangwu Town, Changle City
Weifang Shadong Province
China 262409
Phone: 158-53692397
Email: unitone@uymail.com

EMS (tracking number status site)
www.ems.com.cn/english.html

 

Contact Form: (Reply Within 12 hours)

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Payment:

We accept PayPal payments and recommended for a faster transaction. Other forms of payments, such as, personal check, cashiers check, money order and Western Union will have a 5% discount of total cost, but will need to wait until the payment is checked and cleared. Please do not contact us with unsolicited services or offers.


Return Policy:

We have a 14 days money back - buyer pays return shipping policy. We will offer you a full refund only if you did not receive the guitar package or if the product you received is different from the listing description that you bought. If the product is not what you ordered, please return the item within 3 days after you received it and keep it in good condition! After we received the item, we will give you a full refund or an exchange, but we will not return the shipping cost. Partial refunds are also negotiable in which you agree to keep the item delivered.


Shipping Information:

We test every guitar (such as for buzzing, sound test, and workmanship) before it is shipped out in order to make sure it is in top condition. Almost all of our guitar packages will be shipped out via EMS, for the delivery service will take you much less time with better service. Also, tracking numbers will be available to customers on dispatch day. Depending on destinations, EMS free delivery usually takes about 11 to 28 business days for your package to arrive at your door. All guitars will be packed into a large foam box and securely wrapped with durable and waterproof tape. We are very professional and careful about packing to keep the guitars safe during the transportation.

 

Word from Our Guitar Manufacturer:

We are a professional guitar factory in China. For many years in production, we developed a reputation to manufacture top quality electric guitars, electric basses, acoustic guitars, and accessories - OEM for some brand names. As a factory, we simply supply the lowest price, but the best in quality with superior service. We have strict quality control to make sure all productions are inspected and to be in top quality condition. You will directly get what you see and ordered from us. If you have any question, please feel free to contact us anytime. And if you want to have a hardcase for your guitar, you will only need to add $80 to ship with your guitar order. We have all the fine woods and hardware materials that meet professional standards, and with innovative technicians that can wire all types of pickup selection and arrangement to get your desired tones and distinctive sound. We guarantee your order will be accomplished precisely as described, and all of you will be treated with professionalism and hospitality. If you want to have your own personalized guitar (made-to-order), please let us know. Our luthiers would like to build a guitar as per your detailed design and requirements. Many of our guitars are sold to Europe, North America, South America, Australia, etc.. And for your convenience, we will be glad to send you, upon request, any additional pictures of our guitar products, such as headstock pictures, customized logo designs or other detail photo descriptions. We believe we can offer you high quality guitars at a bargain or reasonable prices.

 

Free Shipping!

 

*EMS Requires Additional Shipping Charges For The Following Countries:



The following South American countries, please add:

Argentina -$16
Brazil -$16
Chile -$25
Mexico -$16
Panama -$16
Peru -$16


The following European countries, please add:

Belarus -$18
Czech Republic -$16
Poland -$16
Portugal -$28
Romania -$25
Slovakia -$29 via China Post


The following Middle Eastern and other countries, please add:

India -16
Israel -$36
Pakistan -$16
Sri Lanka -$16
Turkey -$34


*Delivery time could take longer to the following countries:

Chile: 37-52 days  via China Post
Portugal: 31-60 days
Romania: 28-48 days via China Post
Turkey: 24-37 days